Web Support Specialist

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Would you describe yourself as a webmaster? Are you a natural for learning new technologies and confidently know your way around a website CMS? 


envisionit is a digital marketing agency in Chicago that runs media programs and manages the web presence for our clients, and we’re currently seeking a Support Specialist for one of our top clients! 

This right person is energized by working behind the scenes to keep a company’s web and marketing ecosystem running. As Support Specialist, you’ll be in charge of working within the website’s CMS to regularly publish new content, build landing pages using existing templates, ensure SEO optimization and maintain continuity of web themes. We’ll look to you to troubleshoot front-end or technical issues that arise and find solutions using website best practices. You’ll also be trained to set up and send email campaigns and run analytics reports on both website and email performance. 


We will train on the specific technologies we use, but require past experience with one or more CMS platforms. Fundamental HTML/CSS skills are a must. Experience with running email marketing platforms is also a plus. 


Responsibilities:

  • Make frequent content updates to multi-faceted website, largely leveraging existing templates in Simpleview CMS

  • Create landing pages upon request using existing website templates

  • Provide HTML markup for website and emails when required

  • Provide strategic solutions that are forward-thinking to reduce redundancy of updates

  • Manage all incoming requests with a demonstrated ability to organize, document and multi-task, successfully managing multiple projects/deadlines simultaneously

  • Evaluate newly proposed content and designs for how well the existing web templates can support the ideas, providing feedback and direction to the team

  • Work with technical SEO teams to ensure all requests are completed and website is optimized for SEO

  • Troubleshoot development or technical issues that arise, resolving in a timely and effective manner

  • Build and send email campaigns using campaign software connected to a CRM

  • Provide reports for website analytics and analysis 

  • Stay current with industry technologies and research emerging tech, sharing knowledge with the team 


Requirements:

  • Bachelor’s Degree or equivalent work experience

  • Proven experience working with one or more website content management systems (CMS); Simpleview CMS knowledge is a plus

  • Demonstrated fundamental HTML/CSS skills 

  • Strong understanding of desktop and mobile UX principles

  • Attention to detail and ability to accurately estimate job time

  • Ability to function effectively in a fast-paced collaborative agency environment

  • Experience with email campaign software and building/launching campaigns (ideal, but not required)
  • Experience with marketing automation/CRM platforms (ideal, but not required)



Salary will be commensurate with experience. And our benefits are pretty sweet, too.

Due to the high volume of applicants, we are not currently accepting phone calls about employment opportunities. 

envisionit is an equal opportunity employer and works in compliance with both federal and state laws. Qualified candidates will be considered for employment regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.


envisionit. Enjoy your agency.™

Apply Now